Shipping and delivery policy

No physical shipment

There is no courier, no warehouse, and no shipping address to enter at checkout. We do not charge a shipping fee, a handling fee, or cash on delivery. The amount you pay is the pack price in INR plus any tax shown before you confirm payment. Public prices are on the pricing page.

If a payment form asks for a billing address, that address is for the payment gateway’s records. It is not a delivery address for a parcel.

What is delivered

The product is a credit balance on the LumipixLabs account that was signed in at checkout. The packs and the number of edits in each pack are the ones listed on the pricing page: Starter, Photographer, and Studio. Credits do not expire and they are not posted to you as a code in the mail.

• Starter: 6 edits for ₹299.
• Photographer: 25 edits for ₹999.
• Studio: 75 edits for ₹2,499.

One credit is one localized pin edit. Some larger edits cost more than one credit. The studio shows that cost before you spend the balance. Full-resolution downloads of your own versions are included and are not a separate shipment.

When it arrives

After the payment gateway confirms a successful payment, credits are added to that account immediately in normal operation, and no later than 24 hours after confirmation. You can see the balance in the studio. We do not send a tracking number, because there is no parcel.

Delivery is considered complete when the credit balance increases by the number of edits in the pack you bought. If you were signed into the wrong account, email help@lumipixlabs.com with the payment reference before you spend the credits and we will move the unused grant to the account that paid, or refund it under the refund and cancellation policy.

Downloads

Exporting an edited photograph downloads a file to the device you are using. That download is available while the project remains in your account. It is not emailed as an attachment and it is not delivered on physical media. If a download fails, sign in and export again. That retry does not cost credits.

Uploads must be JPEG, PNG, or WebP photographs within the studio’s size limit. We do not accept or return film, prints, or hard drives.

If delivery fails

If 24 hours have passed since a successful payment and the credits are not on your account, the purchase is undelivered. Email help@lumipixlabs.com with the account email, the pack name, the amount, and the payment reference. We will add the credits or refund the payment in full, as you prefer. The refund timing is 5 to 7 business days back to the original payment method after we approve it.

A failed edit is not a failed delivery of the pack. Failed edits release their reserved credits and cost nothing, as described in the refund policy.

Where the service is available

The studio is an online service. You can sign in from anywhere you can reach the site. Prices are charged in INR. The operator is in India, at the registered office published on the contact page. Availability of a particular payment method depends on the payment gateway, not on a shipping zone.